Refund policy

Physical merchandise

We accept return requests for eligible physical merchandise within 7 calendar days after delivery.

To qualify, merchandise must be unused, unworn, unwashed, and returned in its original condition with any original tags and packaging. Proof of purchase is required.

Before sending an item back, please contact Not On Air through the Contact page on NotOnAir.com. Returns sent without first contacting us may not be accepted. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or different from what was ordered.

Damaged, defective, or incorrect items

Please inspect your order after delivery and contact us as soon as possible if an item is damaged, defective, or incorrect. Include your order number and clear photos when applicable so we can review the issue and make it right.

Digital products

Digital purchases are not refundable after the file or access has been delivered, accessed, or downloaded. We will review exceptions for defective or inaccessible files, duplicate charges, or unauthorized purchases. Contact us with your order number and a description of the problem.

Refunds

If a return or exception is approved, the refund will be issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Contact

For return or refund questions, please use the Contact page on NotOnAir.com.