Shipping policy

Order processing

In-stock physical merchandise is normally processed within 3–7 business days after an order is placed. Business days exclude weekends and holidays. Processing time is separate from carrier transit time.

If an order cannot be processed within this window, we will contact the customer using the information provided at checkout with an update or available options.

Shipping and delivery

Available shipping methods, charges, and estimated delivery times are shown at checkout when applicable. Delivery estimates are not guarantees and may be affected by carrier delays, weather, address issues, or other circumstances outside our control.

When tracking is available, it will be sent to the email address or phone number provided at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an address needs to be corrected; changes may not be possible after an order has shipped.

Delayed, lost, or damaged shipments

If tracking shows an unusual delay, a package is missing, or an order arrives damaged, please contact us through the Contact page on NotOnAir.com with your order number. We will review the situation and assist with the appropriate next steps.

Digital products

Digital products are delivered electronically and are not shipped. Delivery instructions or access details will be provided after purchase according to the product listing.

Contact

For shipping questions, please use the Contact page on NotOnAir.com.